Terms of Service
Clear, human-readable contractual guidelines covering Vivago Technologies's project execution, IP ownership, milestone payments, and satisfaction guarantee.
Clear SOW Scope
Detailed Statements of Work before project initiation.
30% Advance Model
Milestone payments aligned directly with progress reports.
1-Year Bug Warranty
Full 365 days of free bug fixing for original codebase.
Bangladesh Jurisdiction
Structured mediation and legal arbitration protocols.
Scope of Services
Vivago Technologies provides website design and development, mobile application development, UI/UX design, digital strategy consulting, and related digital engineering services as explicitly defined in individual project contracts or Statements of Work (SOW).
Client Responsibilities
To guarantee timely project delivery and high engineering standards, clients agree to fulfill the following operational commitments:
Intellectual Property
Upon 100% full receipt of agreed project payment, Vivago Technologies assigns all rights, title, and ownership of the final software deliverables to the client, unless otherwise agreed in writing. Vivago Technologies retains the right to display completed work in our public portfolio (with prior client approval) and reuse general non-proprietary code snippets, internal libraries, and general methodologies.
Confidentiality
Both parties agree to maintain strict confidentiality regarding all project-related intellectual property, business logic, financial terms, and proprietary data. This mutual obligation remains binding for a period of 3 years following project completion.
Payment Structure & Milestones
Vivago Technologies operates under a transparent, milestone-based payment model designed to align incentives and protect both parties throughout development:
Stage 1: Advance Payment
Non-refundable initial deposit. Secures your project development slot, engineering team allocation, and covers wireframes & initial architecture.
Stage 2: First Milestone
Due upon completion of approximately 30% of total scope and submission of verified progress report & demo.
Stage 3: Second Milestone
Due upon reaching 60% progress and submission of second progress report.
Stage 4: Completion & Staging
Upon reaching 90% cumulative payment, the system is deployed to staging for client UAT testing (7 days to 2 months). Full source code remains on Vivago repository until final payment.
Stage 5: Final Handover
Final balance payment due after UAT approval. Complete source code repository access, server credentials, and production deployment are transferred.
Revisions & Change Requests
Each project scope includes a predefined number of revision rounds. Additional feature requests, scope changes, or out-of-scope iterations will be quoted separately or billed at our standard hourly engineering rate.
Warranties & Liability
Vivago Technologies warrants that all services will be executed with professional care and industry-standard code quality. Our maximum aggregate liability for any operational or contractual claim shall not exceed the total fees paid by the client for the specific project contract.
Client Satisfaction & SLA Guarantee
We stand firmly behind our engineering. We provide 24/7 emergency response for critical system outages and a full 1-year free bug fixing warranty following production handover, covering defects in our original source code:
Force Majeure
Vivago Technologies shall not be held responsible for any delay or execution failure caused by circumstances beyond reasonable control—including severe natural disasters, global pandemics, or national grid/internet infrastructure disruptions.
Governing Law & Dispute Resolution
This agreement and all individual SOWs shall be governed by the laws of Bangladesh. Any dispute arising from our services follows a structured resolution path: 1) Direct Executive Negotiation, 2) Formal Third-Party Mediation, and 3) Binding Legal Arbitration in Dhaka, Bangladesh.
High-Fidelity Digital Engineering
We stand behind our code. Have questions regarding our terms, milestones, or project deliverables? We ensure 100% clarity and satisfaction.