Legal Framework 5 Min Read

Privacy Policy

How Vivago Technologies collects, protects, and handles client data, project assets, and digital communications with maximum transparency.

Effective DateOctober 1, 2025
Last RevisionApril 2026

Zero Data Selling

We never monetize or trade your business or personal details.

256-Bit SSL Encryption

Bank-grade encryption in transit and strictly scoped data storage.

GDPR Compliant

Fully aligned with international data privacy and security standards.

Full User Control

Request access, export, or deletion of your data at any time.

Section 01

Introduction

Welcome to Vivago Technologies. We are a professional website and mobile application development company committed to delivering high-quality digital solutions. This Privacy Policy explains how we collect, use, protect, and share information in connection with our services, as well as the terms governing our relationship with clients and visitors. By engaging our services, visiting our website, or communicating with us, you acknowledge that you have read, understood, and agree to the practices described in this policy.

Section 02

Information We Collect

We collect various types of information to provide, improve, and personalize our digital services effectively.

2.1 Information You Provide to Us

01Full name, company name, and job title
02Email address, phone number, and mailing address
03Project briefs, creative assets, brand materials, and written content you share with us
04Payment and billing details (processed securely through third-party payment providers)
05Communications via email, contact forms, video calls, or messaging platforms
06Feedback, reviews, and testimonials you voluntarily submit

2.2 Information Collected Automatically

01IP address, browser type, and operating system
02Pages visited, time on site, and navigation patterns
03Referring URLs and search terms used to find our website
04Device identifiers and screen resolution
05Cookies and similar tracking technologies

2.3 Information From Third Parties

01Business contact information from professional networks (e.g., LinkedIn)
02Referral information from partners or affiliates
03Analytics data from integrated third-party tools
Section 03

How We Use Your Information

Vivago Technologies uses the information we collect strictly for operational, contractual, and service optimization purposes:

To understand your project requirements and deliver agreed-upon services
To communicate project updates, timelines, and deliverables
To process invoices and manage payments securely
To provide technical support and resolve issues promptly
To manage our client relationships and internal records
To analyze website traffic and user behavior to improve our online presence
To comply with legal and contractual obligations
Section 04

How We Share Your Information

Vivago Technologies does not sell, rent, or trade your personal information to third parties under any circumstances. We may share your information only in the following limited scenarios:

Trusted Service Providers (AWS, Google Cloud, Stripe, PayPal, SSLCommerz, etc.) required for hosting and payments
Legal Requirements (in response to valid legal processes, law enforcement requests, or court orders)
Business Transfers (in connection with any merger, acquisition, or sale of company assets)
With Your Express Consent (e.g., featuring your completed project in our public portfolio)
Section 05

Data Security & Protection

Vivago Technologies takes data protection very seriously. We implement robust, industry-standard security protocols to defend your data against unauthorized access, alteration, disclosure, or destruction. Our practices include mandatory HTTPS 256-bit encryption, strict role-based access controls, regular security audits, and binding Non-Disclosure Agreements (NDAs) signed with all internal team members.

Section 06

Data Retention

We retain personal and project information only for as long as required to fulfill the operational purposes for which it was collected:

Active client project files: Retained for the duration of the engagement plus 3 years
Financial records and invoices: Retained for 7 years as required by tax and accounting laws
Communication records (emails, support tickets): Retained for 2 years post-project completion
Website analytics data: Retained for 13 months on a rolling basis
Section 07

Cookies & Tracking Technologies

Our website uses essential cookies and performance analytics to enhance browsing navigation and analyze traffic patterns. You can manage or disable cookies at any time through your web browser preferences.

Section 08

Your Rights & Choices

As our client or website visitor, you hold full authority over your personal information under applicable data protection laws:

Right to Access: Request a complete copy of the personal data we hold about you
Right to Rectification: Request immediate correction of inaccurate or outdated information
Right to Erasure: Request permanent deletion of your personal data ('Right to be Forgotten')
Right to Restrict Processing: Request temporary limits on how we process your information
Right to Data Portability: Request your personal data in a structured, machine-readable format
Section 09

GDPR Alignment

Vivago Technologies aligns its global privacy standards with the General Data Protection Regulation (GDPR). We process personal data exclusively when supported by a valid legal basis—such as contract execution, legitimate business interests, user consent, or statutory compliance.

Questions or Data Requests?

Contact Our Data Protection Office

Have questions about GDPR compliance, data retention, or personal information updates? Our privacy team responds within 24 business hours.

Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (BST)
privacy@vivagotechnologies.com