Privacy Policy

Welcome to Vivago Technologies. We are a software engineering and digital product syndicate committed to building high-quality digital solutions. This Privacy Policy details how we collect, handle, safeguard, and manage information across our digital services, client engagements, and website. By visiting our website, engaging our engineering services, or communicating with our team, you acknowledge and agree to the transparency practices outlined throughout this document.

We believe in minimal data collection. We gather only the specific information necessary to communicate effectively, build software, and fulfill contractual obligations:

Vivago Technologies uses collected data strictly for operational, development, and customer service purposes:

• Architect, develop, test, and deploy agreed-upon digital software deliverables.
• Facilitate regular sprint updates, code reviews, and project communication.
• Process invoices, project milestones, and statutory tax documentation.
• Provide ongoing technical support, SLA maintenance, and bug fixes.
• Analyze website metrics to continuously refine our user experience and performance.
• Ensure full compliance with relevant statutory and legal requirements.

We never sell, rent, or trade your personal or business data under any circumstances. Information is shared only with trusted entities essential to service delivery:

• Vetted Cloud & Infrastructure Providers: AWS, Google Cloud, Vercel, and SSLCommerz strictly for hosting environments, staging deployments, and payment processing.
• Legal & Regulatory Bodies: When strictly required by valid legal procedures, statutory mandates, or court orders.
• Corporate Reorganization: In the event of a merger, acquisition, or structural asset restructuring.
• With Your Express Consent: For public case studies or portfolio highlights following formal client approval.

We implement industry-grade security protocols to protect client information and intellectual assets from unauthorized access, alteration, or disclosure. Our safeguards include mandatory TLS 1.3 / HTTPS encryption across all endpoints, strict role-based access control (RBAC), multi-factor authentication for developer infrastructure, and binding Non-Disclosure Agreements (NDAs) signed with all engineers.

We retain personal and project information only for the duration necessary to satisfy operational, contractual, and regulatory requirements:

• Active project files & source code: Retained for the contract duration plus three (3) years for maintenance continuity.
• Invoices & financial records: Retained for seven (7) years in accordance with tax and financial reporting laws.
• General correspondence & tickets: Retained for two (2) years following project handover.
• Anonymous traffic analytics: Retained on a rolling 13-month cycle.

Our website utilizes only essential session cookies and aggregated analytics to maintain performance and reliability. We do not use intrusive cross-site tracking cookies. You can manage or disable cookie preferences at any time through your browser settings.

Regardless of your location, you hold complete control over your personal information under applicable data protection frameworks:

• Right of Access: Request a copy of all personal records we hold associated with your account.
• Right to Rectification: Request immediate correction of inaccurate or incomplete contact records.
• Right to Erasure: Request permanent deletion of non-statutory records ('Right to be Forgotten').
• Right to Restriction: Request limitations on how we process specific data elements.
• Right to Portability: Receive your project data in a structured, standard electronic format.

Vivago Technologies aligns its international privacy operations with the principles of the General Data Protection Regulation (GDPR). We process personal information exclusively under legitimate legal bases—including contract fulfillment, compliance with legal obligations, or explicit user consent.